Source: http://www.wired.com/gadgetlab/2012/08/apple-icloud-password-freeze/
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Thursday, August 9, 2012
After Epic Hack, Apple Suspends Over-the-Phone AppleID Password Resets
Apple on Tuesday ordered its support staff to immediately stop processing AppleID password changes requested over the phone, following the identity hacking of Wired Reporter Mat Honan over the weekend, according to Apple employees.
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